Fortanix SaaS incident
DSM Saas | EU region | timeouts issue in the Frankfurt region
Resolved after 2 days 22 hours, affecting Service availability and Key Management and 1 more, on March 25, 2025.
The service has fully recovered and is functioning normally. We will continue to monitor for any further issues and proceed with the RCA. If you encounter any problems, please reach out to Fortanix Support.
Affected components
Update timeline
- investigating Mar 25, 2025, 03:14 PM UTC
We're experiencing a timeout issue in the EU DSM SaaS service in the Frankfurt region from Mar 25 14:47 UTC We are actively investigating the cause. If you experience any problems, please contact Fortanix Support.
- monitoring Mar 25, 2025, 04:24 PM UTC
The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.
- monitoring Mar 26, 2025, 03:31 AM UTC
The service has fully recovered and is functioning normally. We will continue to monitor for any further issues and proceed with the RCA. If you encounter any problems, please reach out to Fortanix Support.
- resolved Mar 28, 2025, 01:40 PM UTC
This incident has been resolved.
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