FormAssembly incident

Unable to Drag and Drop Form Fields in the Form Builder

Notice Resolved View vendor source →

FormAssembly experienced a notice incident on September 17, 2025 affecting FormAssembly Professional/Premier and FormAssembly Essentials and 1 more component, lasting 22h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 06:09 PM UTC
Resolved
Sep 18, 2025, 05:06 PM UTC
Duration
22h 57m
Detected by Pingoru
Sep 17, 2025, 06:09 PM UTC

Affected components

FormAssembly Professional/PremierFormAssembly EssentialsFormAssembly TeamFormAssembly BasicFormAssembly EnterpriseFormAssembly ComplianceFormAssembly Government

Update timeline

  1. investigating Sep 17, 2025, 06:09 PM UTC

    We are currently investigating an issue where users are unable to drag and drop fields within the form builder. Our team is actively working to identify the root cause and implement a solution. In the meantime, you can use the form outline as a workaround to reorder your form fields. https://help.formassembly.com/help/introducing-the-form-builder#form-outline We will post an update on this page as soon as more information is available.

  2. identified Sep 17, 2025, 09:13 PM UTC

    We are continuing to work toward a fix for this issue. We will continue to share updates here as more details become available.

  3. resolved Sep 18, 2025, 05:06 PM UTC

    As of 12:51 PM ET, a fix has been implemented for the issue affecting the ability to move fields within the form builder. Thank you for your patience while we worked to resolve the issue.