FormAssembly incident

Notifications delayed on a small segment of Enterprise Accounts

Minor Resolved View vendor source →

FormAssembly experienced a minor incident on April 9, 2024 affecting FormAssembly Enterprise, lasting 18h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 08:08 PM UTC
Resolved
Apr 10, 2024, 02:29 PM UTC
Duration
18h 20m
Detected by Pingoru
Apr 09, 2024, 08:08 PM UTC

Affected components

FormAssembly Enterprise

Update timeline

  1. identified Apr 09, 2024, 08:08 PM UTC

    At approximately 10:10pm EST on 4/5/24, our team identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for a small segment of customers. These respondent emails are currently being delayed by recipient email providers. They will continue to be retried over the course of the next few days. We will update as more information becomes available.

  2. resolved Apr 10, 2024, 02:29 PM UTC

    This incident has been resolved. These emails will continue to be retried over the course of the next few days.