FormAssembly incident

Reports of inaccessible forms and accounts on a small segment US based Team, Essential, Enterprise & Compliance accounts.

Major Resolved View vendor source →

FormAssembly experienced a major incident on April 15, 2024 affecting FormAssembly Essentials and FormAssembly Team and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2024, 04:30 PM UTC
Resolved
Apr 15, 2024, 06:57 PM UTC
Duration
2h 27m
Detected by Pingoru
Apr 15, 2024, 04:30 PM UTC

Affected components

FormAssembly EssentialsFormAssembly TeamFormAssembly EnterpriseFormAssembly Compliance

Update timeline

  1. investigating Apr 15, 2024, 04:30 PM UTC

    Our team is currently investigating reports of inaccessible accounts and forms on a small subset of US based Team, Essential, Enterprise & Compliance accounts. This also affects our Support form for reporting new cases. If you are unable to reach the support form, please email us directly at [email protected]

  2. monitoring Apr 15, 2024, 04:51 PM UTC

    A fix has been implemented and we are continuing to monitor the accounts as they come back online. The Support form should now be accessible as needed.

  3. monitoring Apr 15, 2024, 06:43 PM UTC

    We are continuing to monitor until completely resolved.

  4. resolved Apr 15, 2024, 06:57 PM UTC

    This incident has been resolved.