FormAssembly incident

Notifications not getting triggered on Basic/Professional/Premier accounts

Minor Resolved View vendor source →

FormAssembly experienced a minor incident on March 5, 2024 affecting FormAssembly Professional/Premier and FormAssembly Basic, lasting 5h 3m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2024, 02:09 PM UTC
Resolved
Mar 05, 2024, 07:12 PM UTC
Duration
5h 3m
Detected by Pingoru
Mar 05, 2024, 02:09 PM UTC

Affected components

FormAssembly Professional/PremierFormAssembly Basic

Update timeline

  1. identified Mar 05, 2024, 02:09 PM UTC

    Our team has identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for Basic/Professional/Premier accounts. Some common 'freemium' email service providers are blocking these emails from being received. We will update as more information becomes available.

  2. resolved Mar 05, 2024, 07:12 PM UTC

    This incident has been resolved.