FormAssembly experienced a notice incident on July 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 15, 2024, 04:03 PM UTC
Our team is aware of an issue auto-formatting with a mask and currently have a ticket in place so that we can work on a resolution. However, in the meantime we do have a quick workaround that should help you get moving forward quickly: Access your form in the Form Builder. Click on the field that is encountering this issue and then on "Options". Under the Validation Rules section, remove the character limit. When a field uses Auto-Format with a mask, the character limit is already enforced based on the mask used (e.g. ###-### only allows 6 digits). Save your form. Please reach out to our support team should you need further assistance.