FormAssembly incident

Some Accounts Reporting Issues with Admin Dashboard & Forms

Minor Resolved View vendor source →

FormAssembly experienced a minor incident on October 2, 2024 affecting FormAssembly Essentials and FormAssembly Team and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 05:12 PM UTC
Resolved
Oct 02, 2024, 05:55 PM UTC
Duration
43m
Detected by Pingoru
Oct 02, 2024, 05:12 PM UTC

Affected components

FormAssembly EssentialsFormAssembly TeamFormAssembly EnterpriseFormAssembly Government

Update timeline

  1. identified Oct 02, 2024, 05:12 PM UTC

    At approximately 1:00 pm EST, our team identified an issue in which the Admin Dashboard cannot be accessed, as well as some forms and workflows. Our primary support form is also being affected by this issue. Please monitor this page and/or reach out to [email protected] for direct assistance in the meantime.

  2. identified Oct 02, 2024, 05:15 PM UTC

    We are actively working on a fix for this issue.

  3. resolved Oct 02, 2024, 05:55 PM UTC

    This incident has been resolved, and functionality has been restored to forms, workflows, and the Admin Dashboard. If you experience any further issues, please contact our support team at [email protected]