FormAssembly incident

Inaccessible Forms List and Form Submission Error on Basic, Professional & Premier accounts

Major Resolved View vendor source →

FormAssembly experienced a major incident on November 26, 2024 affecting FormAssembly Professional/Premier and FormAssembly Basic, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 07:00 PM UTC
Resolved
Nov 26, 2024, 08:04 PM UTC
Duration
1h 4m
Detected by Pingoru
Nov 26, 2024, 07:00 PM UTC

Affected components

FormAssembly Professional/PremierFormAssembly Basic

Update timeline

  1. investigating Nov 26, 2024, 07:00 PM UTC

    We are investigating reports of forms list not loading and errors when submitting forms. We apologize for any inconvenience and are working to resolve this as quickly as possible. We will continue to update here as more information becomes available.

  2. resolved Nov 26, 2024, 08:04 PM UTC

    The team has identified the issue and implemented a fix. The forms list and individual forms should now be accessible and functioning as expected.