FormAssembly incident

"Something went wrong" error when saving a form with reCAPTCHA

FormAssembly experienced a notice incident on January 23, 2025 affecting FormAssembly Professional/Premier and FormAssembly Essentials and 1 more component, lasting 13h 43m. The incident has been resolved; the full update timeline is below.

Started: Jan 23, 2025, 03:13 PM UTC
Resolved: Jan 24, 2025, 04:57 AM UTC
Duration: 13h 43m
Detected by Pingoru: Jan 23, 2025, 03:13 PM UTC

Affected components

FormAssembly Professional/PremierFormAssembly EssentialsFormAssembly TeamFormAssembly BasicFormAssembly EnterpriseFormAssembly ComplianceFormAssembly Government

Update timeline

identified Jan 23, 2025, 03:13 PM UTC

At approximately 12:50 PM ET on 1/15/25, we began receiving reports of an error displaying when saving forms with reCAPTCHA enabled. Our team is working on resolving the issue. In the meantime, as a temporary workaround, you can disable reCAPTCHA on your forms to avoid the error. We sincerely apologize for the inconvenience.
resolved Jan 24, 2025, 04:57 AM UTC

This incident has been resolved.