FormAssembly incident

Salesforce File Uploads Failing on London based Essentials, Team and Enterprise accounts

Notice Resolved View vendor source →

FormAssembly experienced a notice incident on March 3, 2025 affecting Salesforce Connector and FormAssembly Essentials and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 02:09 PM UTC
Resolved
Mar 03, 2025, 03:36 PM UTC
Duration
1h 26m
Detected by Pingoru
Mar 03, 2025, 02:09 PM UTC

Affected components

Salesforce ConnectorFormAssembly EssentialsFormAssembly TeamFormAssembly BasicFormAssembly EnterpriseFormAssembly Compliance

Update timeline

  1. identified Mar 03, 2025, 02:09 PM UTC

    Starting on February 27th at approximately 10 pm EST, London-based Essentials, Team and Enterprise accounts began experiencing issues sending file uploads to Salesforce. A possible workaround would be to reprocess the response. Our team is actively investigating and will post updates as soon as they become available.

  2. resolved Mar 03, 2025, 03:36 PM UTC

    A fix has been implemented, and file uploads should now be sending to Salesforce as expected. This incident was resolved at 9:20 PM EST.