FormAssembly incident

Salesforce Connector and Dynamic Picklist Sandbox Authorizations Breaking After Re-Authentication

Notice Resolved View vendor source →

FormAssembly experienced a notice incident on February 27, 2025 affecting Salesforce Connector and Salesforce Prefill Connector and 1 more component, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 07:07 PM UTC
Resolved
Mar 04, 2025, 09:04 PM UTC
Duration
5d 1h
Detected by Pingoru
Feb 27, 2025, 07:07 PM UTC

Affected components

Salesforce ConnectorSalesforce Prefill ConnectorFormAssembly Professional/PremierFormAssembly EssentialsFormAssembly TeamFormAssembly BasicFormAssembly EnterpriseFormAssembly ComplianceFormAssembly Government

Update timeline

  1. identified Feb 27, 2025, 07:07 PM UTC

    We are currently investigating ongoing reports of authorizations in Sandbox breaking in dynamic picklists and the Salesforce connector shortly after re-authentication. We will provide updates as more details become available.

  2. identified Feb 28, 2025, 03:18 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 04, 2025, 09:04 PM UTC

    A fix has been implemented. Salesforce Sandbox authorizations should now be working as expected. This incident was resolved at 3:27 PM EST.