FormAssembly incident

Workflow Submission Issues on Teams, Enterprise & Fed Accounts

Notice Resolved View vendor source →

FormAssembly experienced a notice incident on April 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 04:30 PM UTC
Resolved
Apr 16, 2025, 04:30 PM UTC
Duration
—
Detected by Pingoru
Apr 16, 2025, 04:30 PM UTC

Update timeline

  1. resolved Apr 17, 2025, 01:31 PM UTC

    Starting on April 16 at 12:30 pm ET, we identified an issue that may have affected some workflow submissions following a recent product release. Workflow responses that were saved prior to the release, or started during a brief window afterward may have failed to complete. In both cases, workflow execution could become stuck at the email step. The release has since been rolled back to prevent further impact. We recommend replaying any affected submissions to unblock them. https://help.formassembly.com/help/replay If you need assistance, please don’t hesitate to reach out to our support team.