FormAssembly incident

Email Notifications Not Being Sent

Notice Resolved View vendor source →

FormAssembly experienced a notice incident on April 30, 2025 affecting FormAssembly Professional/Premier and FormAssembly Essentials and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 07:20 PM UTC
Resolved
Apr 30, 2025, 09:05 PM UTC
Duration
1h 44m
Detected by Pingoru
Apr 30, 2025, 07:20 PM UTC

Affected components

FormAssembly Professional/PremierFormAssembly EssentialsFormAssembly TeamFormAssembly BasicFormAssembly EnterpriseFormAssembly ComplianceFormAssembly GovernmentEmails

Update timeline

  1. identified Apr 30, 2025, 07:20 PM UTC

    We are currently investigating an issue where email notifications on forms are not being sent as expected. The issue started on April 30 at approximately 11:58 AM ET. Our team is actively working on a resolution. We will continue to provide updates on this page as more information becomes available.

  2. resolved Apr 30, 2025, 09:05 PM UTC

    A fix has been implemented, and email notifications should now be sending as expected. Affected responses may need to be reprocessed to trigger the email notifications. https://help.formassembly.com/help/responses#reprocess-a-response