Forcepoint ONE incident
Remote Browser Isolation Service - Un-available in Bahrain Region
Forcepoint ONE experienced a major incident on August 12, 2025 affecting Remote Browser Isolation and Bahrain (me-south-1), lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2025, 06:45 AM UTC
Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: We are currently experiencing problem with our RBI data-plane in Bahrain region. Traffic has automatically been re-routed to another region while we work on remediating the problem. Next update time: 08:00 AM UTC
- investigating Aug 12, 2025, 07:51 AM UTC
We are continuing to investigate this issue.
- investigating Aug 12, 2025, 08:37 AM UTC
Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: : We continue to investigate the root cause for RBI services in Bahrain (me-south-1) region and will provide further updates as we make progress. Next update time: 09:30 AM UTC
- investigating Aug 12, 2025, 09:35 AM UTC
Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services. Description: : We continue to investigate the root cause for RBI services in Bahrain (me-south-1) region and will provide further updates as we make progress. Next update time: 10:30 AM UTC
- identified Aug 12, 2025, 10:45 AM UTC
Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. We have re-routed traffic to an alternate cluster to ensure continuity of services. Description: : We have identified a workaround with our cloud provider and working towards solution. We will provide further updates as we make progress. Next update time: 11:45 AM UTC
- monitoring Aug 12, 2025, 11:35 AM UTC
Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. We have re-routed traffic to an alternate cluster to ensure continuity of services. Description: : We have applied the fix and routed the traffic back to the Bahrain (me-south-1) region.
- resolved Aug 12, 2025, 11:53 AM UTC
This incident has been resolved.