Forcepoint ONE experienced a minor incident on January 7, 2025 affecting Dubai (DXBA), lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2025, 10:30 AM UTC
Impact: Customers connecting to Web and Hybrid Web services from DXBA data center may experience a brief loss of connectivity. Summary: We are currently experiencing a problem with our DXBA data center. Traffic has been rerouted to an alternate data center so ensure continuity of services for customers
- investigating Jan 07, 2025, 11:59 AM UTC
Impact : Customers connecting to Web and Hybrid Web services from DXBA data center may have experienced a brief loss of connectivity while traffic was being re-routed to an alternate data center. While access to internet should now be resolved, customers may experience a loss of web content localization until this incident is resolved. Description: We are currently experiencing a problem with our DXBA data center. Traffic has been rerouted to an alternate data center so ensure continuity of services for customers. Current Status: We continue to investigate the problem.
- identified Jan 07, 2025, 01:28 PM UTC
Customer Impact: Customers connecting to Web and Hybrid Web services from DXBA data center may have experienced a brief loss of connectivity while traffic was being re-routed to an alternate data center. While access to internet should be resolved, customers may experience a loss of web content localization until this incident is resolved. Description: Team has applied remediation steps for the issue in DXBA data center and is continuing to actively troubleshooting the situation to ensure stability. The problem appears to be related to one of our ISP vendor. Traffic is still rerouted to an alternate data center to ensure service continuity for customers. Next update time: 14:00 UTC
- resolved Jan 07, 2025, 02:27 PM UTC
Customer Impact: Customers connecting to Web and Hybrid Web services from DXBA data center may have experienced a brief loss of connectivity while traffic was being re-routed to an alternate data center. Description: We have identified and remediated the problem impacting access to our services in Dubai data center. Traffic has been re-introduced in Dubai and we have validated access to services in the data center. While we have recovered from this Incident, Forcepoint will be performing an emergency maintenance after business hours to ensure we implemented additional measures to ensure service continuity for our customers. A separate notification will be sent once the emegency maintenance is organised.