Forcepoint ONE incident
Toronto (Cluster YYZA) - Performance Degraded
Forcepoint ONE experienced a minor incident on March 3, 2025 affecting Toronto (YYZA), lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2025, 06:34 PM UTC
Customer Impact: Web Security Cloud customers may observe increased latency when connecting to our Toronto (Cluster YYZA) data center. Description: We are currently experiencing performance issues in Toronto (Cluster YYZA). We are investigating the problem and will provide further updates as we make progress.
- monitoring Mar 03, 2025, 07:01 PM UTC
Customer Impact: Web Security Cloud customers might have observed increased latency when connecting to our Toronto (Cluster YYZA) data center. Current Status & Next Steps: Forcepoint has identified reports about certain Microsoft issues in the Canada region. We have applied workaround and mitigation steps to circumvent any problem with our services for Forcepoint customers. We continue to monitor our environment for stability.
- resolved Mar 03, 2025, 07:38 PM UTC
Customer Impact: Web Security Cloud customers might have observed increased latency when connecting to our Toronto (Cluster YYZA) data center. After monitoring this incident for a period of stability, this incident is now resolved. We are actively tracking Microsoft's progress toward complete restoration and are prepared to implement any additional remediation actions deemed necessary.