Forcepoint ONE experienced a critical incident on May 1, 2025 affecting Cloud Web Security Portal, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2025, 01:53 PM UTC
Customer Impact: Cloud Security Portal customers may be unable to view Cloud Portal Dashboard reports or encounter errors when attempting to use the Cloud Reporting Service. Description: We are currently experiencing degraded performance with Cloud Portal. We are investigating the problem and will provide further update as make progress. Next update time: 1500 UTC
- investigating May 01, 2025, 02:16 PM UTC
Customer Impact: Cloud Security Portal was un-available between 01:40 PM UTC to 01:54 PM UTC. Description: Access to the Portal has recovered and we are monitoring the service for stability.
- resolved May 01, 2025, 02:40 PM UTC
The issue affecting the portal is resolved and stable. This incident is now resolved.