Forcepoint ONE incident
Forcepoint Data Security Cloud - Degraded Performance - SSE Forward and Reverse Proxy Services
Forcepoint ONE experienced a minor incident on June 9, 2025 affecting Proxy & SmartEdge and Cloud Access Security Broker and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2025, 02:57 AM UTC
Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications. Description: We are currently investigating a problem impacting SSE SWG and CASB services. We will provide further update as we make progress with the remediation measures. Next update time: 03:30 AM UTC
- investigating Jun 09, 2025, 03:52 AM UTC
Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications. Description: We continue to investigate the root cause and have performed certain remediations which has helped restore the health of forward proxy service. We continue to see intermittent spikes in latency while accessing managed applications via reverse proxy which is being thoroughly investigated. Next update time: 05:00 AM UTC
- investigating Jun 09, 2025, 05:57 AM UTC
Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications. Description: We continue to investigate the root cause and will provide further updates as we make progress. Next update time: 05:30 AM UTC
- investigating Jun 09, 2025, 07:40 AM UTC
Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications. Description: We are currently investigating a problem impacting SSE SWG and CASB services. We will provide further update as we make progress with the remediation measures.
- monitoring Jun 09, 2025, 09:41 AM UTC
Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications. Description: Our monitoring suggests an improvement in performance over the last 3 hours and latency has normalised. We continue to monitor the service closely.
- resolved Jun 10, 2025, 03:21 AM UTC
This incident has been resolved.