Forcepoint ONE incident
Advanced Malware Detection and Protection Service Impacted
Forcepoint ONE experienced a minor incident on June 12, 2025 affecting Advanced Malware Detection and Protection and San Jose (G), lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 07:39 PM UTC
Customer Impact: Some of our AMDP customers may have experienced failures or errors with malware sandboxing requests until services were failed over to a redundant location. Description: We are currently experiencing degraded performance with our Advanced Malware Detection and Protection system. The degradation has been caused due to a problem being experienced by one of our upstream providers. We have re-routed AMDP services to a redundant location to ensure continuity for our customers. Next update time: 20:30 UTC
- monitoring Jun 12, 2025, 09:15 PM UTC
Customer Impact: Some of our AMDP customers may have experienced failures or errors with malware sandboxing requests until services were failed over to a redundant location. Description: The issue was identified and corrected by our upstream provider. As a result, services have now been successfully reintroduced back to their primary location, and normal operations have resumed. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
- resolved Jun 12, 2025, 09:58 PM UTC
This incident is now resolved.