Forcepoint ONE incident
Email Security Cloud - Advanced Encryption Service Un-available
Forcepoint ONE experienced a critical incident on July 4, 2025 affecting Global, lasting 14h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2025, 09:44 PM UTC
Forcepoint's Email Security Cloud customers who use our Advanced Encryption service may experience that their secure emails are being queued and may re-attempted for delivery. Customers who do not use our encryption service will not experience any impact on mail flow. Description: We are currently experiencing a problem with our external email encryption provider due to which our email security solution is not able to receive an encryption or decryption token from our vendor. We are working with our vendor to restore service as soon as possible. Next Update: 23:00 PM UTC
- investigating Jul 04, 2025, 10:53 PM UTC
Impact: Forcepoint's Email Security Cloud customers who use our Advanced Encryption service may experience that their secure emails are being queued and re-attempted for delivery. Customers who do not use our encryption service will not experience any impact on mail flow. Description: We are currently experiencing a problem with our external email encryption provider due to which our email security solution is not able to receive an encryption or decryption token from our vendor. We are in communication with our Vendor and they are looking into the event on priority. We will provide an update as soon as we have more information available to share. Next Update: 01:00 UTC
- investigating Jul 05, 2025, 02:23 AM UTC
Impact: Forcepoint's Email Security Cloud customers who use our Advanced Encryption service may experience that their secure emails are being queued and re-attempted for delivery. Customers who do not use our encryption service will not experience any impact on mail flow. Description: We are currently experiencing a problem with our external email encryption provider due to which our email security solution is not able to receive an encryption or decryption token from our vendor. We are in communication with our Vendor and they are looking into the event on priority. We will provide an update as soon as we have more information available to share. Next Update: 03:30 UTC
- identified Jul 05, 2025, 06:50 AM UTC
Impact: Forcepoint's Email Security Cloud customers who use our Advanced Encryption service may experience that their secure emails are being queued and re-attempted for delivery. Customers who do not use our encryption service will not experience any impact on mail flow. Description: We are currently experiencing a problem with our external email encryption provider due to which our email security solution is not able to receive an encryption or decryption token from our vendor. We continue to work with our Vendor on restoration of Encryption services as soon as possible. We will provide an update as soon as we have more information available to share.
- monitoring Jul 05, 2025, 11:19 AM UTC
Impact: Forcepoint's Email Security Cloud customers who use our Advanced Encryption service may experience that their secure emails are being queued and re-attempted for delivery. Customers who do not use our encryption service will not experience any impact on mail flow. Description: We have received an update from our Vendor about restoration of service from their end. Our internal monitoring suggests that our email relays are able to communicate with the Vendor's infrastructure. We continue to monitor the service for stability.
- resolved Jul 05, 2025, 12:14 PM UTC
This incident has been resolved.