Forcepoint ONE incident
F|ONE Service Unavailable - Managed Application Access in ap-south-1 (Mumbai) region
Forcepoint ONE experienced a major incident on December 31, 2025 affecting Proxy & SmartEdge and Mumbai (ap-south-1), lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 31, 2025, 05:40 AM UTC
Customer Impact: F|ONE customers may not be able to access managed applications in ap-south-1 region via F|ONE Reverse Proxy and SmartEdge services. Description: We are currently experiencing a problem in ap-south-1 region which is impacting managed application access via F|ONE Reverse Proxy and SmartEdge agent services. We are currently investigating the problem and will provide further update as we make progress. Next update time: 07:00 AM UTC
- monitoring Dec 31, 2025, 06:46 AM UTC
Customer Impact: F|ONE customers may not be able to access managed applications in ap-south-1 region via F|ONE Reverse Proxy and SmartEdge services. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services We have started to observe recovery and we continue to monitor the situation closely. Next update time: 07:30 UTC
- resolved Dec 31, 2025, 08:01 AM UTC
This incident has been resolved.