Foqal incident
Slack Outage
Resolved after 42 minutes, on May 14, 2026.
Slack has confirmed the issue is resolved, and we can see that all messages are processing normally once again. We want to be transparent about one thing: some messages sent during the outage window were not delivered to Foqal by Slack, so unfortunately we're unable to recover them automatically. However, there's an easy workaround — simply add an emoji reaction or reply to any affected Slack thread, and Foqal will pick it up and create a ticket as expected.
Update timeline
- monitoring May 14, 2026, 02:59 PM UTC
There seems to be an active partial slack outage that is affecting Foqal operations. We are monitoring the situation and will keep you updated: https://slack-status.com/2026-05/fe557ca05fdb64fa
- resolved May 14, 2026, 03:42 PM UTC
Slack has confirmed the issue is resolved, and we can see that all messages are processing normally once again. We want to be transparent about one thing: some messages sent during the outage window were not delivered to Foqal by Slack, so unfortunately we're unable to recover them automatically. However, there's an easy workaround — simply add an emoji reaction or reply to any affected Slack thread, and Foqal will pick it up and create a ticket as expected.
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