FoodLogiQ experienced a major incident on March 25, 2026 affecting Connect and API v2, lasting 12h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 01:56 PM UTC
FoodLogiQ is currently experiencing an issue impacting automated email notifications as of 4:00 AM EST. Customers may experience delays or missed notifications for Documents, Incidents, and new user invites. Withdrawals in FoodLogiQ Recall are not affected. Our team is actively working to resolve the issue and restore normal service. We will continue to share updates on this page as progress is made.
- investigating Mar 25, 2026, 03:25 PM UTC
We are continuing to investigate this issue.
- identified Mar 25, 2026, 04:07 PM UTC
We’ve pinpointed the issue and are actively implementing a solution to resolve it as quickly as possible
- identified Mar 25, 2026, 07:37 PM UTC
We are continuing to work on the fix for this issue
- monitoring Mar 25, 2026, 11:11 PM UTC
A fix has been implemented we are monitoring the results
- resolved Mar 26, 2026, 02:49 AM UTC
This incident has been resolved. We will continue to monitor the progress.