FoodLogiQ incident
Complete investigation data not displayed for investigations within 2017.
Resolved after 12 days 9 hours, affecting Traceability Service, on October 11, 2018.
A fix has been implemented and we are monitoring the results. Thank you for your continued patience. Though the issue has been fully resolved, we value transparency and open communication with our customers. If you have any questions, please visit our Contact Us page.
Affected components
Update timeline
- identified Oct 11, 2018, 02:31 AM UTC
It has been reported that not all events are properly being returned when an investigation is performed. We have identified the issue and all hands are on deck working towards a resolution. Thank for your continued patience. We will update you when the system is running smoothly again. If you have any questions, please visit our Contact Us page.
- resolved Oct 23, 2018, 12:02 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your continued patience. Though the issue has been fully resolved, we value transparency and open communication with our customers. If you have any questions, please visit our Contact Us page.
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