FoodLogiQ incident

Service Disruption

Resolved after 8 hours 24 minutes, affecting Auth/ID Service, on April 20, 2021.

monitoring Apr 20, 2021, 08:01 PM UTC

Authentication services have been restored. FoodLogiQ will continue monitoring the status of authentication with the authentication provider.

Started
Apr 20, 2021, 03:39 PM UTC
Resolved
Apr 21, 2021, 12:03 AM UTC
Duration
8h 24m
Detected by Pingoru
Apr 20, 2021, 03:39 PM UTC

Affected components

Auth/ID Service

Update timeline

  1. investigating Apr 20, 2021, 03:48 PM UTC

    We are currently investigating a problem with authentication through our authentication provider. This problem is preventing users from being able to authenticate. We will continue to update you. For real-time updates, please check http://status.foodlogiq.com

  2. identified Apr 20, 2021, 07:33 PM UTC

    Our authentication provider has identified the underlying problem and is implementing a change to restore authentication services.

  3. monitoring Apr 20, 2021, 08:01 PM UTC

    Authentication services have been restored. FoodLogiQ will continue monitoring the status of authentication with the authentication provider.

  4. resolved Apr 21, 2021, 12:03 AM UTC

    This incident has been resolved.

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