FoodLogiQ incident

Service Disruption

Resolved after 26 minutes, affecting Auth/ID Service, on August 19, 2021.

monitoring Aug 19, 2021, 10:29 PM UTC

At this time, the authentication provider has restored service. We will continue monitoring the process.

Started
Aug 19, 2021, 10:09 PM UTC
Resolved
Aug 19, 2021, 10:36 PM UTC
Duration
26m
Detected by Pingoru
Aug 19, 2021, 10:09 PM UTC

Affected components

Auth/ID Service

Update timeline

  1. identified Aug 19, 2021, 10:09 PM UTC

    We are currently investigating a problem with authentication through our authentication provider. This problem is preventing users from being able to authenticate. We will continue to update you. For real-time updates, please check http://status.foodlogiq.com

  2. identified Aug 19, 2021, 10:20 PM UTC

    After continued testing, this authentication provider issue appears to impact users who are not authenticating via SSO. We will continue monitoring our authentication provider's progress.

  3. monitoring Aug 19, 2021, 10:29 PM UTC

    At this time, the authentication provider has restored service. We will continue monitoring the process.

  4. resolved Aug 19, 2021, 10:36 PM UTC

    The service has been fully restored.

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