FoodLogiQ incident

FoodLogiQ Emergency maintenance and Hotfix deployment

Resolved after 22 hours 38 minutes, affecting Connect and API v2 and 1 more, on June 25, 2025.

monitoring Jun 26, 2025, 01:45 PM UTC

A fix has been updated and we are monitoring the results

Started
Jun 25, 2025, 05:18 PM UTC
Resolved
Jun 26, 2025, 03:57 PM UTC
Duration
22h 38m
Detected by Pingoru
Jun 25, 2025, 05:18 PM UTC

Affected components

ConnectAPI v2API v3Auth/ID ServiceAnalytics ServiceAS2 ServiceTraceability Service

Update timeline

  1. investigating Jun 25, 2025, 05:18 PM UTC

    We are currently doing an emergency maintenance and deploying hotfix. You will see intermittent errors when loading pages in connect.

  2. identified Jun 25, 2025, 05:23 PM UTC

    The issue has been identified and a fix is being implemented

  3. identified Jun 25, 2025, 09:51 PM UTC

    We are currently working on deploying this to production and completing final testing.

  4. monitoring Jun 26, 2025, 01:45 PM UTC

    A fix has been updated and we are monitoring the results

  5. resolved Jun 26, 2025, 03:57 PM UTC

    This incident has been resolved.

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