FoodLogiQ Outage History

FoodLogiQ is up right now

Pingoru has recorded 50 incidents for FoodLogiQ: 2 in the last 12 months and 0 in the last 90 days.

Source: status.foodlogiq.com

50incidents recorded
2last 12 months
0last 90 days
7 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking FoodLogiQ in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202612 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 521 (0%)

Incidents, newest first

Minor July 6, 2026 AI Document and Spec Processing Disruption 1h 50m

Started Jul 06, 2026, 07:20 PM UTC· resolved Jul 06, 2026, 09:10 PM UTC

  1. identified Jul 06, 2026, 07:20 PM UTC

    We have identified an issue that may cause failed requests or timeouts when using FoodLogiQ AI document or spec processing functions. We are working to resolve this issue and appreciate your patience while the fix is implemented.

  2. resolved Jul 06, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2026 Email Notification Disruption 12h 52m Connect, API v2

Started Mar 25, 2026, 01:56 PM UTC· resolved Mar 26, 2026, 02:49 AM UTC

  1. investigating Mar 25, 2026, 01:56 PM UTC

    FoodLogiQ is currently experiencing an issue impacting automated email notifications as of 4:00 AM EST. Customers may experience delays or missed notifications for Documents, Incidents, and new user invites. Withdrawals in FoodLogiQ Recall are not affected. Our team is actively working to resolve the issue and restore normal service. We will continue to share updates on this page as progress is made.

  2. investigating Mar 25, 2026, 03:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 25, 2026, 04:07 PM UTC

    We’ve pinpointed the issue and are actively implementing a solution to resolve it as quickly as possible

  4. identified Mar 25, 2026, 07:37 PM UTC

    We are continuing to work on the fix for this issue

  5. monitoring Mar 25, 2026, 11:11 PM UTC

    A fix has been implemented we are monitoring the results

  6. resolved Mar 26, 2026, 02:49 AM UTC

    This incident has been resolved. We will continue to monitor the progress.

Read the full incident report →

Minor October 20, 2025 AWS Service Outage(All ECS tasks and Lambda) 9h 5m API v2, API v3, AS2 Service, Traceability Service

Started Oct 20, 2025, 01:49 PM UTC· resolved Oct 20, 2025, 10:54 PM UTC

  1. investigating Oct 20, 2025, 01:49 PM UTC

    AWS is experiencing an outage in the US-EAST-1 Region which is being handled as a P1 incident. You will see a delay in email notification and todo processing. We are continuing to monitor the AWS status on the EAST-1 and will update this page as we see progress.

  2. investigating Oct 20, 2025, 02:49 PM UTC

    The AWS US-EAST-1 outage has not yet been fully resolved. AWS continues to provide regular status updates, and we are tracking them closely. We will share additional updates here as progress is made.

  3. monitoring Oct 20, 2025, 07:36 PM UTC

    We are continuing to monitor the AWS status on the EAST-1 and will update this page as we see progress.

  4. monitoring Oct 20, 2025, 08:40 PM UTC

    Following the latest AWS update, many services have been restored, and our backlog items are progressively getting resolved. Our team continues to closely monitor the situation for any additional issues.

  5. resolved Oct 20, 2025, 10:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 27, 2025 AS2 Server Upgrade In Progress 1d 1h AS2 Service

Started Aug 27, 2025, 01:50 PM UTC· resolved Aug 28, 2025, 03:03 PM UTC

  1. monitoring Aug 27, 2025, 01:50 PM UTC

    Action Necessary for Traceability Customers - Suppliers who use AS2 file transfers must either update their AS2 connection string or provide an updated certificate, depending on their configuration. Trustwell is currently migrating all AS2 connections to a new server as part of a system-wide infrastructure upgrade. Immediate action is required to maintain uninterrupted AS2 file transfers. Please contact [email protected] with any questions.

  2. resolved Aug 28, 2025, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 14, 2025 FoodLogiQ Connect Outage 1h 56m Connect

Started Jul 14, 2025, 03:54 PM UTC· resolved Jul 14, 2025, 05:50 PM UTC

  1. investigating Jul 14, 2025, 03:54 PM UTC

    We are currently experiencing an outage affecting FoodLogiQ Connect. Our team is actively investigating a database issue in collaboration with our service partner. Restoring service is our top priority, and we will provide updates as we make progress.

  2. investigating Jul 14, 2025, 04:11 PM UTC

    We have identified a database outage as the cause of the issue affecting FoodLogiQ Connect. Our team is actively working with our service partner to restore service as quickly as possible. We appreciate your patience and will continue to provide updates.

  3. identified Jul 14, 2025, 04:22 PM UTC

    We have identified the issue and are implementing a fix in collaboration with our service partner.

  4. monitoring Jul 14, 2025, 04:37 PM UTC

    Service has been restored, and we are actively monitoring to ensure continued stability.

  5. resolved Jul 14, 2025, 05:50 PM UTC

    FoodLogiQ Connect has remained stable throughout our monitoring period. The issue has been resolved in collaboration with our service partner, and no further impact is expected. We appreciate your patience during the outage.

Read the full incident report →

Minor June 25, 2025 FoodLogiQ Emergency maintenance and Hotfix deployment 22h 38m Connect, API v2, API v3, Auth/ID Service and 3 more

Started Jun 25, 2025, 05:18 PM UTC· resolved Jun 26, 2025, 03:57 PM UTC

  1. investigating Jun 25, 2025, 05:18 PM UTC

    We are currently doing an emergency maintenance and deploying hotfix. You will see intermittent errors when loading pages in connect.

  2. identified Jun 25, 2025, 05:23 PM UTC

    The issue has been identified and a fix is being implemented

  3. identified Jun 25, 2025, 09:51 PM UTC

    We are currently working on deploying this to production and completing final testing.

  4. monitoring Jun 26, 2025, 01:45 PM UTC

    A fix has been updated and we are monitoring the results

  5. resolved Jun 26, 2025, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 12, 2025 AS2 Disruption 1d 20h AS2 Service

Started May 12, 2025, 04:30 PM UTC· resolved May 14, 2025, 01:02 PM UTC

  1. investigating May 12, 2025, 04:30 PM UTC

    FoodLogiQ users may be experiencing issues submitting data via our AS2 Connector. We are currently investigating the issue. We will continue to update you

  2. investigating May 12, 2025, 06:32 PM UTC

    We are continuing to investigate the issue and working on restoring the As2 connection.

  3. identified May 12, 2025, 11:29 PM UTC

    The issue has been identified and the solution has been worked on with the third party vendors

  4. identified May 13, 2025, 01:58 PM UTC

    We are continuing to work with our third party Vendors

  5. identified May 13, 2025, 03:56 PM UTC

    We have solved the core problem and we are bringing the system back online. We will provide another update in an hour. Thank you.

  6. monitoring May 13, 2025, 10:44 PM UTC

    A fix has been implemented and we are monitoring the results

  7. resolved May 14, 2025, 01:02 PM UTC

    This incident has been resolved. Please reach out to our Support team for additional questions and concerns.

Read the full incident report →