Font Awesome incident

Slow response times due to increased load

Resolved after 53 days 4 hours, affecting fontawesome.com and pro.fontawesome.com and 1 more, on April 17, 2020.

monitoring Apr 17, 2020, 02:43 PM UTC

We are continuing to get sporadic reports of extremely slow responses from our services that are powered by StackPath. We've been in contact with their support engineers this week and they've let us know that they are aware of the situation and have diagnosed higher than usual load in certain regions (including Europe). Their network team is working around the clock to optimize the performance and deal with the elevated traffic rates due to the COVID-19 virus. As we get more details we'll continue to pass them along. If you have any specific questions feel free to send them to [email protected].

Started
Apr 17, 2020, 02:43 PM UTC
Resolved
Jun 09, 2020, 07:23 PM UTC
Duration
53d 4h
Detected by Pingoru
Apr 17, 2020, 02:43 PM UTC

Affected components

fontawesome.compro.fontawesome.comkit.fontawesome.com

Update timeline

  1. monitoring Apr 17, 2020, 02:43 PM UTC

    We are continuing to get sporadic reports of extremely slow responses from our services that are powered by StackPath. We've been in contact with their support engineers this week and they've let us know that they are aware of the situation and have diagnosed higher than usual load in certain regions (including Europe). Their network team is working around the clock to optimize the performance and deal with the elevated traffic rates due to the COVID-19 virus. As we get more details we'll continue to pass them along. If you have any specific questions feel free to send them to [email protected].

  2. resolved Jun 09, 2020, 07:23 PM UTC

    This incident has been resolved.

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