Font Awesome incident

Investigating timeouts and performance issues with Kits service

Resolved after 2 hours 8 minutes, affecting kit.fontawesome.com, on January 22, 2024.

resolved Jan 22, 2024, 06:26 PM UTC

This issue has been resolved. We had a Load Balancer that had a quickly changing IP that caused other systems to be out-of-sync with the Kit origin servers. We'll be working to address the root cause using a different infrastructure solution.

Started
Jan 22, 2024, 04:18 PM UTC
Resolved
Jan 22, 2024, 06:26 PM UTC
Duration
2h 8m
Detected by Pingoru
Jan 22, 2024, 04:18 PM UTC

Affected components

kit.fontawesome.com

Update timeline

  1. investigating Jan 22, 2024, 04:18 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 22, 2024, 06:26 PM UTC

    This issue has been resolved. We had a Load Balancer that had a quickly changing IP that caused other systems to be out-of-sync with the Kit origin servers. We'll be working to address the root cause using a different infrastructure solution.

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