Flow Capture experienced a minor incident on August 21, 2026, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 21, 2026, 06:36 PM UTC
We are investigating an issue where customers are unable to see and access the User Management tab within Autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Aug 21, 2026, 07:37 PM UTC
We have identified the cause of the issue where customers are unable to see and access the User Management tab within Autodesk.com. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Aug 21, 2026, 08:46 PM UTC
We are continuing to work on resolving this issue where customers are unable to see and access the User Management tab within Autodesk.com as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Aug 21, 2026, 09:33 PM UTC
We are continuing to work on resolving this issue where customers are unable to see and access the User Management tab within Autodesk.com as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
- resolved Aug 21, 2026, 11:43 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.