Flow Capture experienced a minor incident on August 4, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 04, 2026, 09:13 AM UTC
We are investigating reports where customers are unable to reach a support agent through Autodesk Assistant for Fusion product. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Aug 04, 2026, 10:17 AM UTC
We are continuing to investigate an issue where customers are unable to access the Autodesk Assistant feature within Fusion. As a workaround, customers can access Autodesk Assistant through Autodesk Account (https://manage.autodesk.com/home) or Autodesk Support (https://www.autodesk.com/support). We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Aug 04, 2026, 10:21 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.