Flow Capture incident

Forma Mobile App

Minor Resolved View vendor source →

Flow Capture experienced a minor incident on August 4, 2026, lasting 19h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 10:47 PM UTC
Resolved
Aug 05, 2026, 06:23 PM UTC
Duration
19h 35m
Detected by Pingoru
Aug 04, 2026, 10:47 PM UTC

Update timeline

  1. investigating Aug 04, 2026, 10:47 PM UTC

    We are investigating an issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. We can confirm that there are no issue with other iOS versions and the Android devices. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. investigating Aug 04, 2026, 11:48 PM UTC

    We are continuing to investigate an issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region.. We will provide an update within 60 minutes or sooner if we have more information to share.

  3. identified Aug 05, 2026, 12:35 AM UTC

    We have identified the cause of the issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

  4. identified Aug 05, 2026, 01:31 AM UTC

    We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 60 minutes or sooner if we have more information to share.

  5. identified Aug 05, 2026, 02:27 AM UTC

    We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.

  6. identified Aug 05, 2026, 04:30 AM UTC

    We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.

  7. identified Aug 05, 2026, 06:30 AM UTC

    We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.

  8. identified Aug 05, 2026, 08:30 AM UTC

    We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.

  9. identified Aug 05, 2026, 10:22 AM UTC

    We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 6 hours or sooner if we have more information to share.

  10. identified Aug 05, 2026, 04:22 PM UTC

    We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17 in the US region. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 8 hours or sooner if we have more information to share.

  11. resolved Aug 05, 2026, 06:23 PM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.