Flow Capture incident

Multiple Autodesk Products

Minor Resolved View vendor source →

Flow Capture experienced a minor incident on June 25, 2026 affecting AutoCAD Web and My Profile and Settings and 1 more component, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 03:15 PM UTC
Resolved
Jun 25, 2026, 06:41 PM UTC
Duration
3h 25m
Detected by Pingoru
Jun 25, 2026, 03:15 PM UTC

Affected components

AutoCAD WebMy Profile and SettingsRevit Cloud Worksharing / Cloud ModelsRevit Cloud Worksharing / Cloud Models (European Union)

Update timeline

  1. investigating Jun 25, 2026, 03:15 PM UTC

    We are investigating an issue where customers are experiencing latency during authentication while accessing Admin/Project Admin within user profile and the ACC platform. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. investigating Jun 25, 2026, 03:32 PM UTC

    We are continuing to investigate this issue where customers are experiencing latency while accessing multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  3. investigating Jun 25, 2026, 03:53 PM UTC

    We are continuing to investigate where customers are experiencing latency while accessing multiple Autodesk products. We subsequently determined that the cause of this issue was also affecting Autodesk account, Forma Mobile App, AutoCAD Web, BIM 360 Glue, Revit Cloud Worksharing / Cloud Models. We will provide an update within 60 minutes or sooner if we have more information to share.

  4. investigating Jun 25, 2026, 04:52 PM UTC

    We are continuing to investigate where customers are experiencing latency while accessing multiple Autodesk products. We subsequently determined that the cause of this issue was also affecting Autodesk.com and TradeTapp. We will provide an update within 60 minutes or sooner if we have more information to share.

  5. identified Jun 25, 2026, 05:53 PM UTC

    We have identified the cause of the issue where customers are experiencing latency while accessing multiple Autodesk products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

  6. resolved Jun 25, 2026, 06:41 PM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.