FLOW by TIE Kinetix incident

Login servers not available

Resolved after 41 minutes, affecting FLOW Partner Automation Portal, on October 14, 2020.

monitoring Oct 14, 2020, 08:49 AM UTC

We have identified the problem and deployed a fix on the login servers. Users are able to login to the FLOW portal again. We will do further investigation on the cause of this incident and will keep monitoring the service closely.

Started
Oct 14, 2020, 08:24 AM UTC
Resolved
Oct 14, 2020, 09:06 AM UTC
Duration
41m
Detected by Pingoru
Oct 14, 2020, 08:24 AM UTC

Affected components

FLOW Partner Automation Portal

Update timeline

  1. investigating Oct 14, 2020, 08:24 AM UTC

    We are currently experiencing an issue with the login server. We are investigating the issue and will provide more information when available.

  2. monitoring Oct 14, 2020, 08:49 AM UTC

    We have identified the problem and deployed a fix on the login servers. Users are able to login to the FLOW portal again. We will do further investigation on the cause of this incident and will keep monitoring the service closely.

  3. resolved Oct 14, 2020, 09:06 AM UTC

    We will close this incident now

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