Issues with DNS provider

Update timeline

1. investigating Jun 30, 2021, 10:34 AM UTC

   We are currently having an issue with our DNS provider which could result that the portal cannot be opened for some users. We are investigating the issue and will update once we have more information

2. identified Jun 30, 2021, 12:52 PM UTC

   Some users will have problems accessing the FLOW portal. This problem is caused by an issue at our DNS provider. They are working on a resolution. We will keep you updated once we have more information. We apologize for any inconvenience this may cause.

3. identified Jun 30, 2021, 06:59 PM UTC

   Some users might experience problems accessing the FLOW portal. - update: This problem is caused by an issue at our DNS provider and we want to let you know that they are still working on this persistent issue. If users cannot access the portal, then switching to a different wifi or mobile connection might solve the issue. For our integration and invoicing solutions, be aware that our servers are still processing the messages in the background. If you have an integrated connection to our services (for example AS2/sFTP/etc.) then there are workarounds available in some situations. Please contact our support team for more information. We will keep you updated once we have more information. We apologize for any inconvenience this issue may cause.

4. monitoring Jul 01, 2021, 05:48 AM UTC

   The DNS issues have been resolved and all services should be accessible again. We are closely monitoring and checking all systems to make sure that all services work as intended. We apologize for any inconvenience this issue may have caused.

5. resolved Jul 01, 2021, 02:42 PM UTC

   We have found no further issues and our monitoring services show all systems are accessible. We will close this incident and we apologize for any inconvenience this may have caused.