FloQast experienced a major incident on August 13, 2024, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 13, 2024, 04:14 PM UTC
Customers are currently experiencing errors when running AutoRec Matching. The error states: “Something unexpectedly went wrong during matching; please contact FloQast support.” The root cause has been identified and a fix is currently being deployed.
- resolved Aug 13, 2024, 06:17 PM UTC
The AutoRec Matching Engine should be running without errors for customers across all global databases at this time! If any further errors are encountered, please don't hesitate to contact FloQast Support.