FloQast incident

AutoRec Matching: Transaction Import and NetSuite Sync Disruption

Major Resolved View vendor source →

FloQast experienced a major incident on May 8, 2026 affecting Automate the Close - EMEA and Automate the Close - APAC and 1 more component, lasting 5h 23m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 03:25 PM UTC
Resolved
May 08, 2026, 08:48 PM UTC
Duration
5h 23m
Detected by Pingoru
May 08, 2026, 03:25 PM UTC

Affected components

Automate the Close - EMEAAutomate the Close - APACAutomate the Close - US

Update timeline

  1. investigating May 08, 2026, 03:25 PM UTC

    We are currently investigating an issue affecting AutoRec Matching. Users are able to upload transaction files successfully, however uploaded transactions are not appearing for matching. Additionally, clients with NetSuite connected accounts are experiencing failures when pulling transactions or 'user is currently matching' messages. We are actively investigating and will provide updates as they become available.

  2. investigating May 08, 2026, 03:25 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 08, 2026, 08:48 PM UTC

    The issue affecting transaction syncing has been resolved. Transactions should now be pulling in as expected for all connected clients. If you continue to experience any issues, please contact our support team.