FloQast Connect SFTP: Trial Balance Upload Failures (APAC)

Update timeline

1. investigating May 18, 2026, 10:56 PM UTC

   We are currently investigating reports of Trial Balance files not being successfully processed after being sent via the FloQast Connect SFTP server for customers on our APAC database.

2. resolved May 18, 2026, 11:47 PM UTC

   We have released a fix for this issue, and Trial Balances uploaded via the FloQast Connect SFTP server are now being successfully processed again. We will continue to monitor and will share a Root Cause Analysis here when it is available.

3. postmortem May 20, 2026, 10:53 PM UTC

   **Summary:** Between 10:23 AM PT on May 15, 2026, and 4:50 PM PT on May 18, 2026, customers on the APAC database were unable to upload Trial Balance and Chart of Accounts files via the FloQast Connect SFTP server. **Root Cause:** A software update to an internal file-processing component introduced a new configuration requirement that had not been applied to the APAC database environment. As a result, the service was unable to construct the correct address for its internal file handling system, causing all upload attempts to fail. **Immediate Resolution:** The missing configuration was identified and applied to the affected environment, restoring normal upload functionality. Successful file transfers were confirmed shortly thereafter. **Follow-up Actions:** The team is conducting a broader audit to ensure configuration standards are consistently applied across all service environments and databases. Additional safeguards are being added to the deployment process so that configuration requirements introduced by software updates are validated across all affected services before they reach production.