FloQast incident

Errors uploading files for Google Drive customers

Major Resolved View vendor source →

FloQast experienced a major incident on September 26, 2024 affecting Google Drive API, lasting 17h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 11:56 PM UTC
Resolved
Sep 27, 2024, 05:18 PM UTC
Duration
17h 21m
Detected by Pingoru
Sep 26, 2024, 11:56 PM UTC

Affected components

Google Drive API

Update timeline

  1. investigating Sep 26, 2024, 11:56 PM UTC

    We are currently investigating an issue with uploading files for customers using Google Drive as their Cloud Storage Provider. Users are currently experiencing errors uploading files via the app, and automated uploads of Trial Balance files sent via FloQast Connect and/or the TB API may also be rejected. Our engineering team is in contact with Google Cloud Support for ongoing investigation.

  2. monitoring Sep 27, 2024, 01:12 PM UTC

    Logging indicates that errors uploading files were resolved at 8:54 pm EST yesterday (26 Sep), and error levels have remained at zero overnight. Further tests internally and alongside customers confirm that file upload functionality is working once again for Google Drive customers! The FloQast engineering team remains in contact with Google Cloud Support to identify the root cause of the service issue with the Google Drive API, which appears to have impacted several integration partners such as FloQast.

  3. resolved Sep 27, 2024, 05:18 PM UTC

    This incident has been resolved.