FloQast incident

Folders tab returning "Failed to Load UI" error

Major Resolved View vendor source →

FloQast experienced a major incident on September 27, 2024 affecting Platform - US, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2024, 05:21 PM UTC
Resolved
Sep 27, 2024, 05:27 PM UTC
Duration
6m
Detected by Pingoru
Sep 27, 2024, 05:21 PM UTC

Affected components

Platform - US

Update timeline

  1. identified Sep 27, 2024, 05:21 PM UTC

    The "Folders" tab in FloQast is currently returning a "Failed to Load UI" error message for users. Engineering has identified the cause of the error and is actively working to restore page visibility. In the meantime, all data can be accessed via the respective Checklist, Reconciliations, and Review Notes tabs.

  2. resolved Sep 27, 2024, 05:27 PM UTC

    The issue preventing the Folders tab from loading has been resolved! At this time, the folders tab should be loading for all users across all databases. If any further issues are observed, please don't hesitate to reach out to [email protected] for further assistance.