FloQast experienced a major incident on October 3, 2024 affecting FloQast Connect: SFTP Server, lasting 15h. The incident has been resolved; the full update timeline is below.
Affected components
FloQast Connect: SFTP Server
Update timeline
- investigating Oct 04, 2024, 05:10 PM UTC
Customers utilizing SFTP for automated delivery of Trial Balance files may have observed processing errors beginning around 7:30pm EDT on October 3rd. Our engineering team identified an issue with an internal API that is used to upload files as part of the automated TB delivery process.
- resolved Oct 04, 2024, 05:12 PM UTC
A subsequent release around 10:30 am EDT on October 4th has restored full functionality. All TB files should be processed as expected at this time.