FloQast experienced a critical incident on March 20, 2025, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 20, 2025, 06:25 PM UTC
We are currently investigating reports of users receiving an error immediately upon logging in, then being redirected back to the login page. Engineering is triaging at the highest priority level, and further updates will be posted as soon as they are available.
- identified Mar 20, 2025, 06:48 PM UTC
The issue has been identified and impacts only the US region at this time. A fix is currently being deployed to resolve the issue of incorrect URLs rendering for customers and causing immediate logouts. Another update will be posted as soon as the fix is successfully deployed and validated.
- resolved Mar 20, 2025, 07:21 PM UTC
The fix has been deployed to Production and US users have validated successful logins and regular navigation throughout the application. If any further errors persist, please reach out to [email protected] for continued assistance!