Flock Safety experienced a major incident on October 20, 2025 affecting Search, Insights, and Administration and Alerts & Map and 1 more component, lasting 9h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Search, Insights, and AdministrationAlerts & MapAPI & WebhooksVMS
Update timeline
- monitoring Oct 20, 2025, 02:25 PM UTC
We have identified continued upstream issues with our hosting provider, impacting system wide availability. We are monitoring the situation and taking action to mitigate impact and restore services as soon as possible. Footage is still being processed successfully and will be accessible when normal operations resume
- resolved Oct 20, 2025, 11:55 PM UTC
This incident has been resolved.