Resolved after 7 hours 28 minutes, affecting Sprites and Sprites, on September 23, 2026.
This incident has been resolved.
Affected components
Update timeline
- investigating Sep 23, 2026, 06:44 PM UTC
We are investigating intermittent API failures for users connecting near SJC.
- investigating Sep 23, 2026, 06:44 PM UTC
We are investigating intermittent API failures for users connecting near SJC.
- identified Sep 23, 2026, 06:47 PM UTC
The issue has been identified and we are rolling out mitigations.
- identified Sep 23, 2026, 06:47 PM UTC
The issue has been identified and we are rolling out mitigations.
- identified Sep 23, 2026, 08:26 PM UTC
This issue is now occurring on regions other than SJC. We are still working on a fix.
- identified Sep 23, 2026, 08:26 PM UTC
This issue is now occurring on regions other than SJC. We are still working on a fix.
- monitoring Sep 23, 2026, 11:59 PM UTC
We have deployed another potential fix and are monitoring results.
- monitoring Sep 23, 2026, 11:59 PM UTC
We have deployed another potential fix and are monitoring results.
- monitoring Sep 24, 2026, 01:43 AM UTC
Sprites API performance has largely recovered and most users should no longer see errors creating, connecting to, or managing Sprites. We're still seeing a small number of intermittent errors and are investigating them before resolving this incident.
- monitoring Sep 24, 2026, 01:43 AM UTC
Sprites API performance has largely recovered and most users should no longer see errors creating, connecting to, or managing Sprites. We're still seeing a small number of intermittent errors and are investigating them before resolving this incident.
- resolved Sep 24, 2026, 02:12 AM UTC
This incident has been resolved.
- resolved Sep 24, 2026, 02:12 AM UTC
This incident has been resolved.
- resolved Sep 24, 2026, 02:12 AM UTC
This incident has been resolved.
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