Flexera incident
Snow Software - Australia - Specific pages not loading
Affected components
Update timeline
- investigating Apr 21, 2026, 09:01 AM UTC
Incident Description: We are currently experiencing an issue affecting SAM Core on Snow Software in the Australia region. Affected users may encounter errors or experience difficulties when attempting to load certain pages within the application. Priority: P2 Restoration Activity: Our technical teams are actively investigating the issue. Initial analysis indicates a potential problem within the messaging system that may be contributing to the observed behavior. Further updates will be provided as more information becomes available.
- resolved Apr 21, 2026, 09:23 AM UTC
Our teams identified the issue as being caused by a recent deployment. The change has been rolled back, and services have been successfully restored to normal operation.
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