Flexera One - IT Asset Management - NA - Reconciliation Processing Delays

Update timeline

1. investigating Apr 28, 2026, 03:31 PM UTC

   Incident Description: We are currently investigating an issue affecting reconciliation processing for Flexera One IT Asset Management in the NA region. While the application remains accessible, affected customers may experience delays in reconciliation completion and related processing activities. Priority: P2 Restoration Activity: Our technical teams are actively engaged and are investigating the cause of the reconciliation processing delays. We are reviewing the affected processing components and working to restore normal processing. Further updates will be provided as more information becomes available.

2. resolved Apr 28, 2026, 05:50 PM UTC

   Our technical teams identified that the reconciliation processing delays were caused by a deployment that occurred while reconciliation tasks were already running. This caused some affected reconciliation jobs to enter a repeated retry state instead of completing as expected, which delayed processing for impacted customers. The issue has been addressed, and newly started reconciliation jobs are completing successfully. Jobs that were stopped as part of recovery will run again based on their normal schedule. We will continue monitoring processing health and are tracking longer-term improvements to reduce the risk of a similar issue occurring again.