Flex Rental Solutions incident
Partial service outage affecting < 25 customers
Resolved after 4 hours 43 minutes, affecting North America Data Center, on October 29, 2019.
Issue has been resolved. If your system is not yet accessible, it's a dns issue. Dns propagation can be slow to reach everyone. Keep trying every few minutes.
Affected components
Update timeline
- investigating Oct 29, 2019, 12:09 PM UTC
We are currently investigating a limited outage due to unknown causes. We're working to restore service as quickly as possible.
- identified Oct 29, 2019, 12:50 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 29, 2019, 01:30 PM UTC
First and foremost, we apologize for the inconvenience. We are working diligently towards a resolution. Please understand, this may take several hours. We'll keep all affected instances posted here so check back often. (You are not alone, we have 23 customers affected).
- identified Oct 29, 2019, 02:19 PM UTC
We are initiating a fix and will be bringing your system back online as soon as possible. We are hoping everyone will be back to normal operation within one hour, but cannot make any promises.
- monitoring Oct 29, 2019, 03:25 PM UTC
We are working on bringing each customer back online. We'll notify each of you independently when your system is available.
- resolved Oct 29, 2019, 04:52 PM UTC
Issue has been resolved. If your system is not yet accessible, it's a dns issue. Dns propagation can be slow to reach everyone. Keep trying every few minutes.
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