Fleetio had 27 outages in the last 2 years totaling 3072h 40m of downtime — averaging 1.1 incidents per month.
There were 27 Fleetio outages since July 22, 2024 totaling 3072h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue that is preventing shops from creating repair orders in Fleetio.
This incident has been resolved.
We’re currently investigating an issue affecting how pages are displaying on our main website. In some cases, clearing your browser cache may help resolve the issue while we anticipate a fix.
The issue has been identified, and remediation is still ongoing. Will send an all-clear when fully resolved.
Remediation is complete.
Cloudflare errors have recurred and we've reverted to our temporary solution bypassing Cloudflare. We're continuing to monitor their status.
We are continuing to monitor services on the platform to ensure stability.
Cloudflare has fully resolved the incident. We have reverted back onto Cloudflare for normal services.
We’re aware of intermittent errors affecting some users and are investigating the issue. Updates will be provided as soon as possible.
Fleetio services are currently experiencing intermittent service disruptions due to a widespread Cloudflare issue affecting many companies globally. https://www.cloudflarestatus.com/
We have deployed a temporary fix to our systems while Cloudflare works to resolve the outage. This fix will restore most of our services; however, there may be intermittent slowness and images may not load until the Cloudflare outage is resolved.
Cloudflare has alerted that a resolution has been found and deployed on their end. We are continuing to monitor their status while the Cloudflare resolution is proven. We intend to return to Cloudflare services when we are confident their services are returned.
We are actively reverting back onto Cloudflare for normal services. We have implemented a backup plan to rapidly revert to our prior mitigations if issues persist through the day.
We’re currently investigating an issue that is preventing access to the Fleetio platform. Our team is actively working to restore full functionality as quickly as possible.
We are continuing to investigate this issue.
Services on the Fleetio platform have now been restored, but we anticipate degraded performance to continue for the next few hours as we complete final checks.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue causing some webhook event deliveries to fail. This may result in delayed or missing webhook notifications. Our engineering team is actively working to identify the cause. Updates will be provided as soon as more information is available.
Webhook event performance has returned to normal. We're monitoring and will post subsequent updates if needed.
We are currently experiencing a general slowdown across Fleetio due to an outage with Amazon Web Services (AWS), which is impacting several areas of the app. Our engineering team is actively monitoring the situation and is prepared to restore our services once AWS resolves the issue. We will provide updates as soon as we have more information. Thank you for your patience!
We are currently experiencing a general slowdown across Fleetio due to an outage with Amazon Web Services (AWS), which is impacting several areas of the app. Our engineering team is actively monitoring the situation and is prepared to restore our services once AWS resolves the issue. We will provide updates as soon as we have more information. Thank you for your patience!
This incident has been resolved.
Our developers have identified an issue impacted by a third-party vendor that causes slow load times and even time-outs when loading the Fleetio Web app. We are currently investigating the resolution and will follow up with more information as it becomes available.
This incident has been resolved.
Fleetio has not received any fuel transaction data from Fleetcor / Comdata from 8/14/25 - 8/26/25. We are working with them to obtain this data and will provide another update once they have sent us the transactions.
This incident has been resolved.
We are currently experiencing communication and Help Center performance issues due to a third-party outage. This issue is causing delays in connecting via live chat, phone call, and email, and accessing our Help Center. We apologize for the inconvenience. Please know that our teams are working on responding quickly, and we will update this page with the latest information.
All systems are now back up and operational. Customers should now be able to connect with us via live chat, phone call, and email, and access our Help Center without issues. We are actively monitoring to ensure all systems continue to function correctly. Thank you for your patience during the disruption — we sincerely apologize for the inconvenience.
We previously were experiencing communication and Help Center performance issues due to a third-party outage. This issue caused delays in connecting via live chat, phone call, and email, and accessing our Help Center. This issue has been resolved, and communication has been restored. We are sorry for any inconvenience that this may have caused. If you need additional assistance, please contact our support team at [email protected] or live chat!
Transactions are currently delayed, but no data loss has occurred. To restore the service, all historical data will be synced into Fleetio. We'll provide an update once the historical data has been synced.
Users were experiencing FuelCloud & Fill-Rite transaction delays. However, our teams have resolved the issue, and the system should be back to normal performance. We apologize for any inconvenience this may have caused. If you need additional information, please contact our support team at [email protected].
Some customers are currently experiencing sync issues with the FuelMaster integration. Fuel Transactions may be delayed for a period of time, No data loss is expected and all fuel transactions will be able to be restored once the issue is resolved.
The issue affecting FuelMaster fuel transactions is resolved. All historical transactions have been processed and restored.
Our engineers have identified a system problem that is causing delays for DVIR Defects coming into Fleetio as Issues. We are working with our colleagues at Motive on this and will report back when there is an update.
This incident has been resolved.
We are currently aware of an issue preventing successful email responses. Our team is investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as we have more information. In the interim, please reach out to our Support Team through Live Chat or Phone for any support inquiries. Thank you for your patience!
We have resolved the issue preventing successful email responses and are working through re-sending a backlog of emails to ensure all customers receive the intended response.
This incident has been resolved.
We are currently aware of an issue preventing successful email responses. Our team is investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as we have more information. In the interim, please reach out to our Support Team through Live Chat or Phone for any support inquiries. Thank you for your patience!
This incident has been resolved.
Our engineers have discovered delays in Fleetcor Transactions posting to Fleetio. It appears to be due to an issue with Fleetcor's systems. We are waiting for Fleetcor to address this issue on their end.
A fix has been implemented and we are monitoring the results.
Our engineers have discovered delays in Fleetcor Transactions posting to Fleetio. It appears to be due to an issue with Fleetcor's systems. We are waiting for Fleetcor to address this issue on their end.
Our engineers have discovered delays in Fleetcor Transactions posting to Fleetio. It appears to be due to an issue with Fleetcor's systems. We are waiting for Fleetcor to address this issue on their end.
This incident has been resolved.
We're currently aware of an issue causing slowness and loading errors in Fleetio's web application. Our team is investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as we have more information. Thank you for your patience!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently aware of an issue causing slowness and timeout errors in Fleetio's web and mobile applications. Our team is investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as we have more information. Thank you for your patience!
This incident has been resolved.
We're currently aware of an issue causing slowness and timeout errors in Fleetio's web application. Our team is investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as we have more information. Thank you for your patience.
This incident has been resolved.
Our team has identified an issue where users are unable to login using their Usernames on the Web and Fleetio Go app. Logging into Fleetio via an email address or SSO/SAML is still working as intended. We appreciate your patience while our team is working hard to get this resolved and we will keep this page updated with the latest information. We apologize for the inconvenience. If you need additional information, please contact our support team at [email protected].
Users were experiencing issues logging in via username on Web and Fleetio Go. However, our team has resolved the issue and the system should be back to normal performance. We apologize for any inconvenience this may have caused. If you need additional information, please contact our support team at [email protected].
Between 9:00 AM and 12:00 PM (CT), a configuration issue with our email security settings caused incoming emails to bounce. Our IT Operations team is actively reviewing logs to identify and address the affected messages. The issue has been resolved, and our email system is now functioning normally.
We are currently experiencing an outage on our marketing website, Fleetio.com. However, you can still access your account and continue using Fleetio at secure.fleetio.com. We are working to resolve the issue as quickly as possible and appreciate your patience.
This incident has been resolved.
Users are currently unable to setup a new Motive GPS Integration within the Fleetio integrations page. We apologize for any inconvenience as we investigate the root cause. Please know our teams are working hard to get this resolved and we will update this page with the latest information. If you need additional information, please contact our support team at [email protected].
Users were experiencing issues integrating new Motive GPS integration within the Fleetio integrations page. However, our product team has resolved this issue and the Motive integration setup should be back to normal. We apologize for any inconvenience this may have caused users when attempting to integrate their Motive GPS devices. If you need additional information, please contact our support team at [email protected].
Users who downloaded Fleetio Go version 5.32.0 between 8/14/24 - 8/15/24 on iOS devices were experiencing an error message upon signing into the mobile application. However, our teams have pushed an update to resolve this issue and everything should be back to operational. If you or your staff downloaded the latest update and are experiencing issues after logging in, we recommend uninstalling and reinstalling Fleetio Go, which should resolve the error message. We apologize for any inconvenience this may have caused to our mobile users. If you need additional information, please contact our support team directly at [email protected].
Users are currently experiencing an error when logging into Auto Integrate. We apologize for the inconvenience. Please know our teams are working hard to get this resolved and we will update this page with the latest information. If you need additional information, please contact our support team at [email protected].
Users were experiencing issues logging into Auto Integrate. However, our team has resolved the issue and the system should be back to normal performance. We apologize for any inconvenience this may have caused. If you need additional information, please contact our support team at [email protected].