3rd Party: Some HubSpot connection syncs are failing with an HTTP 477 RefreshCredentials error.

Update timeline

1. identified Mar 14, 2026, 09:00 AM UTC

   We identified an issue with the HubSpot Connections where the syncs are failing with an HTTP 477 RefreshCredentials error.

2. identified Mar 14, 2026, 10:15 AM UTC

   Recent migration of the Fivetran public app by HubSpot has caused the issue. A hotfix is being deployed to resolve the issue.

3. monitoring Mar 14, 2026, 10:45 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 14, 2026, 12:11 PM UTC

   This incident has been resolved, and we have observed that the sync is now completing successfully. Incident Summary Description: We have identified an issue where some HubSpot connector syncs are failing with the error Failed to sync 1 endpoint(s) with error: {CAPTURE_DELETES_USING_WEBHOOKS=com.fivetran.platform.interfaces.security.credentials.RefreshCredentialsException: HTTP 477 } Timeline: The issue began on March 14, 2026, at 09:01 UTC and was resolved on March 14, 2026, at 10:43 UTC. Cause: The recent migration of the Fivetran public app by HubSpot has caused the issue. Resolution: A fix has been implemented to resolve the issue.