Fivetran incident
3rd Party: Some HubSpot connection syncs are failing with an HTTP 477 RefreshCredentials error.
Resolved after 3 hours 11 minutes, affecting HubSpot, on March 14, 2026.
This incident has been resolved, and we have observed that the sync is now completing successfully. Incident Summary Description: We have identified an issue where some HubSpot connector syncs are failing with the error Failed to sync 1 endpoint(s) with error: {CAPTURE_DELETES_USING_WEBHOOKS=com.fivetran.platform.interfaces.security.credentials.RefreshCredentialsException: HTTP 477 } Timeline: The issue began on March 14, 2026, at 09:01 UTC and was resolved on March 14, 2026, at 10:43 UTC. Cause: The recent migration of the Fivetran public app by HubSpot has caused the issue. Resolution: A fix has been implemented to resolve the issue.
Affected components
Update timeline
- identified Mar 14, 2026, 09:00 AM UTC
We identified an issue with the HubSpot Connections where the syncs are failing with an HTTP 477 RefreshCredentials error.
- identified Mar 14, 2026, 10:15 AM UTC
Recent migration of the Fivetran public app by HubSpot has caused the issue. A hotfix is being deployed to resolve the issue.
- monitoring Mar 14, 2026, 10:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 14, 2026, 12:11 PM UTC
This incident has been resolved, and we have observed that the sync is now completing successfully. Incident Summary Description: We have identified an issue where some HubSpot connector syncs are failing with the error Failed to sync 1 endpoint(s) with error: {CAPTURE_DELETES_USING_WEBHOOKS=com.fivetran.platform.interfaces.security.credentials.RefreshCredentialsException: HTTP 477 } Timeline: The issue began on March 14, 2026, at 09:01 UTC and was resolved on March 14, 2026, at 10:43 UTC. Cause: The recent migration of the Fivetran public app by HubSpot has caused the issue. Resolution: A fix has been implemented to resolve the issue.
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